Return Policy

At Beverage Lovers, customer satisfaction is our main goal. Please contact us by phone or email before attempting a return.  All refund requests must be made within 14 days of the delivery date. We can’t take back any empty bottles, so please don’t dispose of wine or spirit in it.

If we send you the wrong product, please contact us immediately and we will arrange a pickup and/or refund.

If you wish to return the product for any other reason, please contact us to arrange sending it back to our store. We will issue a refund less two-way shipping fees and a 10% restocking fee.  All returned items must be in as NEW condition with all packaging/foil/seals, etc., completely undamaged in order to receive any refund.

You are responsible for the shipping fees incurred for the return unless you have received a wrong product, in which case we will make an arrangement for a return shipping label.  To request for a return shipping label, please reach out to our Customer Service Team.

Please include the shipping slip in your return package, along with your order number and any additional information regarding your return.  Please send your return package to the following address:

Beverage Lovers Returns Department

c/o Liquor & Wine Warehouse

22 W Circle Drive #0399

Green Acres Mall

Valley Stream, NY 11581

VERY IMPORTANT: Wine can be damaged by temperature extremes.  It is your responsibility to monitor temperatures in your area, or along the route a truck might follow.  We cannot be held responsible if you request shipment and the wines travel in a climate outside an acceptable temperature range.  We are happy to hold your pre-paid order for up to three months at no additional charge if you so request, to wait for a more temperate weather.  We are not responsible for any wines once they leave our premises via common carrier.  Please be advised that any claims are your responsibility between you and the carrier involved.  Please be aware that claims are difficult and/or impossible due to the myriad of alcohol transport regulations that may or may not exist in your area.